Logistics & FulfillmentEN & বাংলা Available

Shipping & Delivery

Fast, secure, nationwide delivery across all 64 districts of Bangladesh. Every parcel is packed with care and handled by trusted logistics partners.

Customer Care:Shipping Returns Privacy Terms Contact

Dhaka Metro

24–48 Hrs

Inside Dhaka city quick turnaround delivery.

Outside Dhaka

2–4 Days

All 64 districts & sub-district upazilas.

Cash on Delivery

Available

Pay in cash directly to the courier rider upon delivery.

Live Tracking

SMS & Web

Courier consignment ID sent via SMS upon dispatch.

1. Delivery Coverage & Shipping Rates

Fire Cutter delivers nationwide across Bangladesh. Delivery charges are calculated dynamically at checkout based on your delivery district:

Delivery Zone	Estimated Transit Time	Standard Delivery Fee
Inside Dhaka	24 – 48 Hours	৳70
Sub Dhaka	24 – 48 Hours	৳120
Outside Dhaka (All Other Districts)	2 – 4 Business Days	৳140

* Note: During festival campaigns (e.g., Eid sales, Black Friday) or severe weather conditions, logistics transit times may experience minor delays.

2. Order Verification & Dispatch Schedule

Phone Verification: For Cash on Delivery (COD) orders, our customer support team may place a brief phone call to verify your shipping address and size selections before dispatching the parcel.

Same-Day Handover: Orders placed and confirmed before 11:59 AM (Friday through Wednesday) are handed over to our courier partner the exact same day. Orders received on Thursday or public holidays will be dispatched on the following business day.

Order Tracking: Once your order has been packaged and handed over to the courier, you will receive an SMS containing your tracking number and direct link. You can also view real-time status updates in your Account Dashboard.

3. Parcel Inspection & Delivery Guidelines

Important Safety Instruction:Please inspect the external packaging before accepting the parcel. If the package appears torn, unsealed, or visibly tampered with, refuse acceptance and notify our chatbox or hotline immediately.

Open Box Policy: In accordance with standard courier policies in Bangladesh, riders cannot permit customers to unpack, try on clothing, or alter the package before completing payment. However, if there are any size mismatches or defects once opened, our hassle-free 7-Day Exchange Policy covers you completely!

Delivery Attempts: Couriers will make up to three delivery attempts. Please ensure your contact phone number is reachable so the delivery executive can contact you upon arrival.

Need Help With A Delivery?

Our Support Team Is Standing By

Have questions regarding your parcel tracking, delivery address changes, or special requests? Reach out to our customer care team.

Track In Account WhatsApp Support