Privacy Policy

When you interact with Fire Cutter (browse products, register an account, make a purchase, or contact support), we may collect the following categories of information:

• Contact & Identity Details: Your full name, email address, phone number, and alternate contact numbers provided during account registration or checkout.
• Shipping & Delivery Details: Physical delivery address, district, area landmarks, and specific delivery instructions.
• Order History & Cart Details: Purchased items, sizes, quantities, order totals, discount coupons used, and delivery status.
• Account Credentials: Passwords are stored exclusively using secure one-way cryptographic hashing (bcrypt). We never store plain text passwords.
• Technical & Usage Information: IP address, device type, browser specifications, and cookie session identifiers to keep your shopping cart synchronized.

We use your personal data solely for legitimate business purposes:

• Order Fulfillment: Processing transactions, preparing items, generating packing slips, and delivering packages to your doorstep.
• Order Updates & Communications: Sending automated order confirmation SMS/emails, tracking links, and delivery notifications.
• Customer Support: Assisting you with size guidance, exchange requests, order modifications, or refund queries.
• Security & Fraud Prevention: Validating phone numbers for Cash on Delivery orders to protect against fraudulent claims and failed dispatches.

We do not sell, trade, or rent your personal identification information to outside parties. We only share essential details with trusted operational partners under strict confidentiality:

• Logistics & Courier Partners: We share your recipient name, delivery address, and phone number with logistics partners solely for parcel delivery.
• Payment Processors: Online payment transactions (e.g. bKash, SSLCommerz, Nagad, Visa/Mastercard) are handled directly through accredited, PCI-DSS compliant payment gateways. Fire Cutter does not capture or store your debit/credit card CVV or PIN numbers.
• Legal Requirements: We may disclose information if required by applicable law, court order, or governmental authorities of Bangladesh.

Fire Cutter utilizes essential cookies and browser local storage to provide a smooth shopping experience:

• Remembering items placed in your shopping cart between visits.
• Maintaining your authenticated session when you log into your customer account.
• Storing layout and UI preferences for fast navigation.

As a valued customer, you have full ownership of your data:

• You can access and update your profile details and saved shipping addresses at any time via your Account Dashboard.
• You can request a complete export of your personal data stored on our servers.
• You can request the deletion of your account and associated contact history by writing to our privacy team.